Reports of previous projects - by: mcanuto
Hello, I have un issue and would like to know if it is the normal behaviour: I'll try to explain : I have a resource that was the Teamleader of a project until june. I put an end date (28/06/2019) to...
View ArticleWorking time does not update in the activity - by: fmartin
I notice a weird behavior that can be pretty impacting: Use case: You have a ticket T1 that belongs to activity A1 You start to record work on that ticket and working time is counted in the activity A1...
View ArticleRestriction for a profile does not work - by: lsigroup
Hi, I select some restrictions at profile level (unchecking some ticket types), but tickets from that ticket type are still available for user with that profile. Could you please clarify ?
View ArticleHow to define who adminstor and contact details in password reset email - by:...
Hi could you let us know if there is a way to add to the automated email sent with a new password the contact details for adminstrator? The last sentence of automate says "In case of an issue please...
View ArticleHow to get the planned dates that make sense on replan with timesheet entry -...
How to get the planned end date not to change with time sheet entries, when activity is not a status done. Or actual time entered is less than assigned. We are having a problem with planning changing...
View ArticleIncorrect value for 'Log file name', cannot write to such a file : check...
Hello guys, I'm trying to install on a VM (CentOS7 + PHP 7.1) the application but I always have this error message: incorrect value for 'Log file name', cannot write to such a file : check access...
View ArticleDependencies beetween tasks - by: JulioLep
Hello guys, I created 2 tasks to make a test: > Task A > Task B with as successor of task A (End > Start + 5 days) However in the planning view, the depedency does not apply (Please see attached)
View Articleplugins - Template Engine - DOCX - by: lsigroup
Hello, I have to built a DOCX template for Activity. Everything works except the nameContact of the Ticket type links of the Activity. The DOC Table of the templates works for the first two columns but...
View ArticleHistory of modifications : Displaying issue - by: fmartin
Hi, I noticed that there is displaying issue in the section of "History of Modifications" in the ticket view. When the creator of the ticket copy/paste an image, or a long string in the description...
View ArticleFilter feature in ticket not working - by: lsigroup
Hi, When i use filter for "requester" or "emetteur", all items are displayed without any filter on project. Main issue is that all my customers are able to see name of people from other company if they...
View ArticleDropdown list under Risk Management - by: KLID
Hello, I wanted to know if it was possible to create a new risk and define a location of the risk through a dropdown list with subcategories ? Example : I create a new risk, I click on location (field...
View ArticleAdding new type - by: khandah
Hi evryone. Can you please tell me how to add a new type ? Thank you in advance.
View ArticleHalf-day absences in calendar - by: caccia
Hello, In some cases we use the Calendar to mark planned absences for resources or teams. It would be handy to handle half-day absences in the calendar for this. If it's complicated, maybe not worth...
View ArticleColor for Projects - by: maitefournier
We have defined project types and we would like to associate one color to each project type, in order to differentiate them better on our lists. How can we do that ? Thanks
View ArticleNew patch V8.1.6 - by: babynus
Pending the upcoming arrival of V8.2.0, a patch V8.1.6 has been deployed to fix some issues.
View Article[SOLVED] Ticket context is not exported in CSV - by: m.gaschet@ines-rd.com
Hello, We're using the 3 ticket context fields but we need to export them to CSV. Unfortunately it seems they are not exported. Could you please give us feedback on this ? Best regards. Maxime
View ArticleCustom screen - by: dep@eca.fr
I just move to 8.1.6 version, I need to do some custom field on opportunities, and now I got error: 2019-09-10 19:02:07.160 ***** ERROR ***** [V8.1.6] on file...
View ArticleRemaining working time - by: fmartin
Hello, I was wondering if that is possible to adapt the calculation of the remaining working time to this: validated work - real work = remaining work (with the percentage progress bar based on the...
View ArticleExtract Timesheet activity - by: Tatatonio
Hi, I try to collect information about the spent time for an activity, beetween to dates, with the corresponding ressource and comments related to this activity. Actual reports don't offer me what i...
View ArticleTicket not apperaing on imputation screen - by: lsigroup
Hi, i want my team to input the real time spent on a ticket from inputation screen. but sometimes, my ticket do not appear (when appearing, it is in "work assigned section"). Why?
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