Hi,
I'm currently asked to think about a way to create tickets (probably to be reviewed after their creation) automatically in our ProjeQtOr from incoming mails on a mailbox exclusively used for this.
I was wondering If you had ever think about this idea and a way of doing it.
A cron-executed script connecting a the mail addrress and checking If non-treated mails are waiting would not be very complicated to do, and a good start, but the subject is becoming a bit hard when thinking about how to associate things written on the mail to the ticket structure ...
I mean, how to deal with missing informations to associate client who writes the mail and the requester on ProjeQtor
I will be happy to exchange with you around the subject
Best regards,
I'm currently asked to think about a way to create tickets (probably to be reviewed after their creation) automatically in our ProjeQtOr from incoming mails on a mailbox exclusively used for this.
I was wondering If you had ever think about this idea and a way of doing it.
A cron-executed script connecting a the mail addrress and checking If non-treated mails are waiting would not be very complicated to do, and a good start, but the subject is becoming a bit hard when thinking about how to associate things written on the mail to the ticket structure ...
I mean, how to deal with missing informations to associate client who writes the mail and the requester on ProjeQtor
I will be happy to exchange with you around the subject
Best regards,