I work as an IT support and for a good reason with the amount of clients walking in and out of our office during working ours is kind of frustrating and for this reason we decided to get a ticket system to reduce the disturbances we get during working hours. We chose to use Projeqtor because my manager find it very convenient and reliable and I should be in charge of the administration of this wonderful ticketing system you created. I have a couple of questions:-
1. how does a user send a ticket. i would be very happy and glad if i get a very detailed description on this since I am but a beginner.
2. is it possible to create two different ticket dashboards. We have two different issues to address at work and we think it would be super nice if it is possible to create multiple ticket dashboards to address different issues separately.
3.how do I set the mailing notification up so users, managers, supervisors etc get notified when a ticket is closed, in pending status etc.
Best regards
Dzahli.
1. how does a user send a ticket. i would be very happy and glad if i get a very detailed description on this since I am but a beginner.
2. is it possible to create two different ticket dashboards. We have two different issues to address at work and we think it would be super nice if it is possible to create multiple ticket dashboards to address different issues separately.
3.how do I set the mailing notification up so users, managers, supervisors etc get notified when a ticket is closed, in pending status etc.
Best regards
Dzahli.