What is the difference between "Priority" and "Urgency"? Are they not the same?
For example, how do we distinguish between an "urgent" ticket and and a "high-priority" ticket?
If they can be handled in different ways, kindly explain that logic in the help document.
Otherwise it is best to eliminate one of the two fields.
For example, how do we distinguish between an "urgent" ticket and and a "high-priority" ticket?
If they can be handled in different ways, kindly explain that logic in the help document.
Otherwise it is best to eliminate one of the two fields.