This issue might have been addressed earlier but I didn't find any resolution, hence I am posting it here.
When I am raising a simple ticket, the "Responsible" filed is greyed out. How do I enable it? When enabled, what values are displayed in this (I mean, are all Resources displayed, or all Users, or all Contacts)?
When I am raising a simple ticket, the "Responsible" filed is greyed out. How do I enable it? When enabled, what values are displayed in this (I mean, are all Resources displayed, or all Users, or all Contacts)?